Refund policy

Return and Refund Policy

Our goal in publishing these details is to let customers identify the responsibilities of both the merchant and the customer.

This policy sets out a clear process for eligible returns and for items that arrive damaged, defective, or incorrect. This section explains what customers can reasonably expect from our store.

Return request period

An eligible change-of-mind return must be requested within 30 days after delivery. Email MagdalenaAlo4640@outlook.com before sending a product. Include the order number, item name, condition, quantity, and reason for the request. We will review the request and provide return authorization and instructions.

Condition of returned products

A voluntary return must be new, unused, complete, undamaged, and in its original resalable packaging with labels, manuals, and accessories. The customer is responsible for protective packaging during return transit. Unless required by law, voluntary returns may exclude custom-made goods, perishable items, opened health or hygiene products, gift cards, and products clearly marked final sale before checkout.

Return destination

The return destination is provided after return authorization. A public business or correspondence address is not automatically a returns warehouse. Merchandise sent without authorization or to the wrong destination may be delayed or refused where legally permitted.

Return shipping and fees

The customer pays reasonable, trackable return postage for an approved change-of-mind return. We do not charge a restocking fee. Original or upgraded outbound shipping is refundable only when required by the order terms or applicable law.

Damaged, defective, unsafe, or incorrect products

Contact us promptly if a product arrives damaged, defective, unsafe, expired, incorrect, or materially different from its description. Stop using an unsafe product and retain the item, packaging, shipping label, serial number, and batch or date marking where relevant. We may request photographs or other reasonable evidence. For a confirmed merchant or product fault, we will arrange or reimburse reasonable return postage and provide an appropriate repair, replacement, price adjustment, or refund.

Refund review and timing

After an authorized return arrives, we inspect it and notify the customer of the outcome. An approved refund is issued to the original payment method within 14 days after the authorized return is received and inspected. A bank, card issuer, or wallet provider may need additional time to post the credit. Any lawful deduction for avoidable damage or missing components will be explained.

Exchanges and cancellations

We do not guarantee direct exchanges. A customer may return an eligible item and place a separate order, or we may offer a replacement for a confirmed problem when stock is available. Cancellation requests should be sent immediately, but an order cannot always be cancelled after processing or dispatch begins.

Contact

Questions may be sent to MagdalenaAlo4640@outlook.com or raised by phone at 6105095192.

These terms do not exclude legal rights that a merchant is not permitted to exclude.